What is Amy for Customer Experience?

Amy for Customer Experience is the solution for B2B customer teams that need to onboard, support, retain and grow customers at scale. It gives customer teams AI agents grounded in product, account, customer and usage context.

Which customer workflows does Amy support?

Amy supports customer onboarding, intelligent support, adoption monitoring, QBR reporting, advocacy programmes, expansion planning and self-service customer experiences. These workflows should remain the visible capability set for the Customer Experience solution page.

How does Amy help CSMs manage more accounts?

Amy helps CSMs create onboarding plans, QBR packs, value summaries, expansion paths and customer-specific follow-up without rebuilding everything manually. This gives teams more coverage across the portfolio while keeping outputs grounded in each customer’s context.

How does customer intelligence flow back to marketing and sales?

Customer insights captured through Amy can inform marketing campaigns, sales follow-up, expansion plays and product messaging. The page should make clear that customer experience is connected to the wider GTM system, not isolated in a support workflow.

What happens in the Amy for Customer Experience demo?

In the Amy for Customer Experience demo, teams can see how customer context turns into onboarding plans, QBR content, expansion plays, advocacy materials and follow-up workflows across the agent network.

AI agents for customer support, success and expansion.

Amy supports customer-facing teams with agents for onboarding, support, product guidance, reporting, success planning and expansion. Workflow and embeddable agents use approved customer and product knowledge while preserving handoff and human review.

What this team can run

What this team can run for this page is covered in the main content and grounded in Amy's Knowledge Hub with SOC 2 Type II controls.

Recommended use cases

Recommended use cases for this page is covered in the main content and grounded in Amy's Knowledge Hub with SOC 2 Type II controls.

Agents involved

Agents involved for this page is covered in the main content and grounded in Amy's Knowledge Hub with SOC 2 Type II controls.

How the Knowledge Hub grounds the work

How the Knowledge Hub grounds the work for this page is covered in the main content and grounded in Amy's Knowledge Hub with SOC 2 Type II controls.

One connected workflow

One connected workflow for this page is covered in the main content and grounded in Amy's Knowledge Hub with SOC 2 Type II controls.

Governance and SOC 2 Type II controls

Governance and SOC 2 Type II controls for this page is covered in the main content and grounded in Amy's Knowledge Hub with SOC 2 Type II controls.

Questions, answered

Questions, answered for this page is covered in the main content and grounded in Amy's Knowledge Hub with SOC 2 Type II controls.

See Amy work on your business.

Book a demo. We'll connect your website and show the agents working on your company in real time. Thirty minutes.

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Agents

Embeddable & Voice

Solutions

Use Cases

Platform

AI agents for customer support, success and expansion.

What this team can run

Recommended use cases

Agents involved

How the Knowledge Hub grounds the work

One connected workflow

Governance and SOC 2 Type II controls

Questions, answered

See Amy work on your business.