What is Amy Knowledge Base Agent?

Amy Knowledge Base Agent is an embeddable voice and chat agent that answers questions from your connected documentation, help content, product guides and knowledge sources. It is designed to provide sourced answers rather than generic responses.

How does Knowledge Base Agent avoid guessing?

Knowledge Base Agent retrieves answers from connected documentation and cites the relevant source. When the answer is not available in the approved knowledge base, it can say so and route the gap to support or documentation teams.

Can Knowledge Base Agent handle different product versions?

Yes. Knowledge Base Agent can be configured to respect product version, customer segment or documentation set, so users receive guidance that matches their actual environment rather than a generic instruction.

Where can Knowledge Base Agent be deployed?

Knowledge Base Agent can be embedded in help centres, product portals, customer communities, support pages, onboarding journeys and internal enablement hubs as voice, chat or both.

How does Knowledge Base Agent help support teams?

Knowledge Base Agent can resolve common questions before a ticket is created, surface documentation gaps and escalate with context when the answer is not available. This helps support teams focus on more complex issues.

How is Knowledge Base Agent different from site search?

Site search returns documents or keyword matches. Knowledge Base Agent turns approved documentation into a conversation, answers the user’s question directly, cites the source and admits when the answer is not known.

Knowledge Base Agent for grounded answers.

Amy Knowledge Base Agent answers questions from approved source material, shows or preserves source context where configured and escalates when the available knowledge does not support a reliable answer.

Where it is embedded

Where it is embedded for this page is covered in the main content and grounded in Amy's Knowledge Hub with SOC 2 Type II controls.

The visitor problem it solves

The visitor problem it solves for this page is covered in the main content and grounded in Amy's Knowledge Hub with SOC 2 Type II controls.

What the conversation can do

What the conversation can do for this page is covered in the main content and grounded in Amy's Knowledge Hub with SOC 2 Type II controls.

Knowledge sources

Knowledge sources for this page is covered in the main content and grounded in Amy's Knowledge Hub with SOC 2 Type II controls.

Lead capture or human handoff

Lead capture or human handoff for this page is covered in the main content and grounded in Amy's Knowledge Hub with SOC 2 Type II controls.

Integrations

Integrations for this page is covered in the main content and grounded in Amy's Knowledge Hub with SOC 2 Type II controls.

Analytics and transcript controls

Analytics and transcript controls for this page is covered in the main content and grounded in Amy's Knowledge Hub with SOC 2 Type II controls.

Security and privacy

Security and privacy for this page is covered in the main content and grounded in Amy's Knowledge Hub with SOC 2 Type II controls.

SOC 2 Type II controls

SOC 2 Type II controls for this page is covered in the main content and grounded in Amy's Knowledge Hub with SOC 2 Type II controls.

Example conversation

Example conversation for this page is covered in the main content and grounded in Amy's Knowledge Hub with SOC 2 Type II controls.

Questions, answered

Questions, answered for this page is covered in the main content and grounded in Amy's Knowledge Hub with SOC 2 Type II controls.

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Agents

Embeddable & Voice

Solutions

Use Cases

Platform

Knowledge Base Agent for grounded answers.

Where it is embedded

The visitor problem it solves

What the conversation can do

Knowledge sources

Lead capture or human handoff

Integrations

Analytics and transcript controls

Security and privacy

SOC 2 Type II controls

Example conversation

Questions, answered

See Amy work on your business.