Support — Amy

Questions, answered

How can customers contact Amy support?

Customers can contact Amy support through in-platform chat, email or a Customer Success Manager for complex setup, onboarding or configuration questions.

What can Amy support help with?

Amy support can help with workspace setup, agent configuration, Knowledge Hub ingestion, integrations, user roles, permissions, billing, usage questions, bugs and feature requests.

What should a support request include?

A support request should include the workspace name, the agent or workflow involved, a short description of the issue and screenshots or reproduction steps where relevant.