AI agents for your entire customer journey.
Onboarding, support, advocacy, expansion, and intelligent self-service — connected to your product knowledge and every customer's context.
Your CSMs manage 30 accounts. They can only truly service five.
CSMs each manage 30+ accounts. Onboarding runs from a generic checklist.
QBR decks take a full day to build. Renewal conversations start reactive because no one had time to monitor health scores. Your best customers would happily be references — if anyone remembered to ask.
AI chatbots answer easy questions and escalate everything else.
They don't know your product deeply enough to troubleshoot, they don't know the customer's context, and they can't do anything about adoption, expansion, or advocacy. A chatbot bolted onto your portal isn't a customer success layer.
Renewal risk arrives as a surprise at 60 days.
By the time health scores flash red, the customer has already decided. Adoption decline, support volume spikes, and disengaged champions are all visible in the data — but no one has time to watch it.
Expansion is based on gut feel, not customer data.
Upsell and cross-sell run on blanket emails to the entire base. No one has time to build segment-by-segment expansion plays grounded in each customer's actual usage, contract timing, and product fit.
Every customer onboarded, supported, and grown properly.
Amy's agents are trained on your product knowledge, your customer data, and your processes. They handle onboarding, support, reporting, and advocacy — not as a chatbot bolted onto your portal, but as an intelligent layer across the entire customer journey.
Onboarding adapted per customer, not one template.
Every customer gets a personalised adoption path from day one — not a generic checklist emailed and forgotten. Customer size, industry, deployment shape, team maturity — the onboarding programme adapts automatically. The right steps in the right order. Requirements gathered, timelines built, milestones tracked, and the handoff from sales to CS structured so nothing gets missed in the transition.
- Your newest customer feels like your only customer
- Handoff from sales to CS structured so nothing gets missed
- Milestones tracked and followed up automatically
Intelligent support that actually resolves.
A support agent on your customer portal that knows your product deeply enough to troubleshoot, not just deflect. Answers questions from your knowledge base in natural language, monitors usage patterns, surfaces features the customer hasn't adopted, and routes complex tickets to the right team. Support, adoption, and growth from one agent — in any language, at any hour.
- Resolves, not deflects — grounded in your actual product knowledge
- Surfaces features the customer hasn't adopted yet
- Routes complex issues to the right human — with context already captured
Adoption signals reach you before renewal becomes the conversation.
Login patterns, feature usage, support volume, and satisfaction signals monitored continuously. CSMs see decline before it's terminal. Renewals saved before they're at risk, not rescued at 60 days out. Coaching opportunities identified early, addressed before frustration sets in. Health scores grounded in real behaviour, not last-quarter NPS.
- Renewals saved before they're at risk — not rescued at 60 days out
- Health scores grounded in real behaviour, not last-quarter NPS
- Coaching opportunities identified early, before frustration sets in
Customer reporting without the spreadsheet.
QBR decks, usage dashboards, ROI summaries, and executive business reviews personalised to each customer — ready to present, not ready to build. Every report grounded in the customer's stated goals and actual usage. Renewal preparation starting 6 months out, not 60 days. Board-ready summaries for your largest accounts produced in minutes, not days.
- QBR deck ready in minutes — grounded in goals and actual usage
- Renewal preparation starting 6 months out, not 60 days
- Board-ready summaries for your largest accounts in minutes
Advocacy programmes that scale.
References, case studies, and review site campaigns managed at scale — without manual chasing and spreadsheet tracking. Advocates identified from satisfaction data and engagement signals. Case study production from customer outcomes in days, not months of back-and-forth. Your happiest customers become your most credible marketing channel.
- Advocates identified from satisfaction data, not manual nomination
- Case studies from customer outcomes in days, not months
- Review campaigns managed at scale without spreadsheet tracking
Expansion grounded in context, not guesswork.
Upsell and cross-sell campaigns built from each customer's usage, contract timing, and product fit — not a blanket email to the entire base. Workaround behaviour surfaces expansion paths: "they pulled this data 340 times" beats "interesting." Email sequences and talk tracks written for the expansion conversation. Timing aligned to contract milestones and usage patterns. Renewal and expansion tracked together so nothing is missed.
- Workaround behaviour surfaces the strongest expansion signal
- Expansion plays timed to contract milestones and usage patterns
- Renewal and expansion tracked together — nothing missed
Mid-market self-service buyer experience.
Mid-market buyers want to research, compare, price, and qualify themselves before talking to anyone. Solution Advisor on every page guides consultative buying conversations. Demo Agent runs 4-minute walkthroughs adapted per persona. Pricing scenarios in real time. Proposals on demand. Sales involved only when the deal merits a human. Pipeline at mid-market velocity without enterprise sales overhead.
- Buyers research, compare, and price without involving your team
- 4-minute demos adapted per persona — 24/7, every timezone
- Pipeline at mid-market velocity without enterprise sales overhead
Customer intelligence flows back to marketing and sales.
When your advocacy programme identifies a willing reference, marketing knows immediately. When a customer case study is published, sales finds it instantly. When expansion signals fire, the account intelligence is already in the CRM. Customer experience doesn't operate in a silo — every customer insight compounds across the entire revenue organisation through one shared Knowledge Hub.
A full CX engine. Not a chatbot.
One intelligent layer across the entire customer journey — from first onboarding call to renewal, advocacy, and expansion — running at portfolio scale.
- Every customer onboarded properly — personalised paths, structured handoffs, milestone tracking
- Support resolves, not deflects — agents that know your product deeply enough to troubleshoot
- QBRs built in minutes — personalised to each account's goals and usage
- Advocacy runs continuously — references, case studies, review campaigns at scale
- Expansion grounded in data — usage, contract timing, and product fit drive the play
- Adoption signals surfaced continuously — renewals saved before they're at risk
- Mid-market buyers served at their own pace — self-service from first visit to proposal
- Customer intelligence flows back to marketing and sales automatically
Specialist agents. Working as one network.
19 specialist agents across six categories. Each one trained on your product knowledge, your customer data, and your processes. Every agent shares what it learns through the Knowledge Hub.
See it with your customers and your product.
One customer segment. A complete onboarding flow, QBR deck, and advocacy programme — built in the session.
- QBR pack built live: health score, value delivered, expansion paths for one real account
- Onboarding programme built for one customer segment from your own product
- Expansion play drafted from usage data — specific to the account's workaround behaviour
- The full agent network handling onboarding, support, and advocacy — end to end